Timaeus-as-a-Service: Worry-Free Study Conduct
Timaeus-as-a-Service (TaaS) is a turn-key delivery model designed to make eClinical operation as easy as using a utility such as electricity. Cmed manages all aspects of technology, enabling you to treat Timaeus as a utility that will always be ready and available. Instead of worrying about technology, you can to focus on your clinical programs
24-hour Global Customer Service
TaaS includes a 24-hour global Help Desk for all Timaeus users, including: investigators, monitors, data managers and sponsor staff. The Helpdesk is provided in primarily English with real-time support for other languages through a third-party translation service. Cmed’s Help Desk includes professionals with clinical backgrounds, to offer our customers assistance from staff who understand the needs of a clinical trial professional—not just a “software user”.
Included Services
- 24-hour Global Help Desk staffed by professionals with clinical backgrounds
- Customer support via email and toll-free telephone
- Support of Timaeus and Timaeus Mobile and HotSpot appliances
- On-demand ability to add investigator sites, add users, change user roles, revoke users, etc.
- Full support of Timaeus upgrades as they become available
24-hour Global Systems Operations
TaaS also includes a 24-hour global Systems Operations to ensure Timaeus is "always on" and providing fast page save and page turn rates--regardless of the number of people using Timaeus worldwide. Cmed' Systems Operations team assures Zero Downtime ("ZDT") operation--enabling all investigator sites, CRAs and study managers to work 24/7 worldwide without worrying about any interruption--even for maintenance.
Included Services
- 24-hour capacity planning and management
- 24-hour security and intrusion detection monitoring and protection
- 24-hour physical security and fire suppression
- Daily data backup for continuous Business Continuity and Disaster Recovery
- Zero downtime preventative maintenance and performance tuning
- Full support of Timaeus upgrades as they become available
You do not have to worry about how to perform these activities (or when to perform them). Cmed Technology will manage them on your behalf, ensuring you have global eClinical functionality wherever and whenever you need it.
